Your data security is our top priority. STHR uses bank-level 256-bit SSL encryption for
all data transmission and storage. We comply with GDPR, SOC 2, and ISO 27001 standards.
Our servers are hosted in secure, redundant data centers with 24/7 monitoring. We
perform regular security audits and penetration testing to ensure your information
remains protected.
Yes! STHR offers seamless integrations with popular business tools including
QuickBooks, Xero, Slack, Microsoft Teams, Google Workspace, and more. Our REST API
allows custom integrations with your existing systems. Standard and Premium plans
include API access, and our support team can help you set up integrations.
Most companies are up and running within 24-48 hours. The setup process includes: (1)
Company profile creation (5 minutes), (2) Employee data import (15-30 minutes), (3)
Policy configuration (30 minutes), (4) Team training (1-2 hours). Our onboarding team
provides step-by-step guidance, and Premium customers receive dedicated onboarding
support.
Yes! STHR offers native mobile apps for both iOS and Android. Employees can clock
in/out, request leave, view payslips, and access their profiles from anywhere. Managers
can approve requests and view team attendance on the go. The mobile app is included with
all plans at no extra cost.
STHR maintains 99.9% uptime with redundant servers and automatic failover systems. In
the rare event of technical issues, our support team is available 24/7 for Premium
customers and during business hours for other plans. We provide real-time status updates
at status.STHR.com and notify affected users immediately.
Billing Questions
We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit
cards, and PayPal for monthly and annual subscriptions. Enterprise customers can also
pay via wire transfer or ACH with net-30 payment terms. All transactions are processed
securely through Stripe.
No hidden fees! The price you see is the price you pay. There are no setup fees,
implementation costs, or per-employee charges beyond your plan limit. Premium features
like custom integrations or on-premise deployment may have additional one-time fees, but
these are always discussed upfront.
Yes, you have complete flexibility. You can upgrade, downgrade, or cancel your
subscription at any time from your account settings. Upgrades take effect immediately
with prorated billing. Downgrades and cancellations take effect at the start of your
next billing cycle. No cancellation fees or penalties.
We offer a 30-day money-back guarantee for all new customers. If you're not satisfied
with STHR within the first 30 days, contact our support team for a full refund—no
questions asked. After 30 days, subscriptions are non-refundable, but you can cancel
anytime.
We'll notify you when you're approaching your plan's employee limit. You can easily
upgrade to the next tier to accommodate more employees. There are no overage charges—you
simply choose when to upgrade. Your data and settings remain intact during the upgrade
process.
Security & Compliance
Yes, STHR is fully GDPR compliant. We provide tools for data access requests, right to
be forgotten, and data portability. Our data processing agreements (DPAs) are available
upon request, and we maintain detailed records of all data processing activities. You
retain full ownership and control of your data.
Your data is stored in secure, SOC 2 certified data centers located in the United States
and Europe. You can choose your preferred data location during setup. All data is
encrypted at rest and in transit. We maintain multiple backup copies across different
geographic locations for disaster recovery.
Only authorized personnel in your organization have access to your data based on roles
and permissions you define. STHR employees have strictly limited access for support
purposes only, and all access is logged. We never sell, share, or use your data for any
purpose other than providing our service.
Absolutely! You can export all your data at any time in standard formats (CSV, Excel,
PDF). This includes employee records, payroll history, attendance logs, and documents.
After cancellation, your data remains accessible for 90 days before permanent deletion.
We also offer migration assistance for smooth transitions.
Yes, we conduct regular third-party security audits, penetration testing, and
vulnerability assessments. We maintain SOC 2 Type II certification and ISO 27001
compliance. Security audit reports are available to Enterprise customers under NDA. We
also have a responsible disclosure program for security researchers.
Security & Compliance
Yes, STHR is fully GDPR compliant. We provide tools for data access requests, right to
be forgotten, and data portability. Our data processing agreements (DPAs) are available
upon request, and we maintain detailed records of all data processing activities. You
retain full ownership and control of your data.
Your data is stored in secure, SOC 2 certified data centers located in the United States
and Europe. You can choose your preferred data location during setup. All data is
encrypted at rest and in transit. We maintain multiple backup copies across different
geographic locations for disaster recovery.
Only authorized personnel in your organization have access to your data based on roles
and permissions you define. STHR employees have strictly limited access for support
purposes only, and all access is logged. We never sell, share, or use your data for any
purpose other than providing our service.
Absolutely! You can export all your data at any time in standard formats (CSV, Excel,
PDF). This includes employee records, payroll history, attendance logs, and documents.
After cancellation, your data remains accessible for 90 days before permanent deletion.
We also offer migration assistance for smooth transitions.
Yes, we conduct regular third-party security audits, penetration testing, and
vulnerability assessments. We maintain SOC 2 Type II certification and ISO 27001
compliance. Security audit reports are available to Enterprise customers under NDA. We
also have a responsible disclosure program for security researchers.
General Questions
STHR combines enterprise-grade features with small business affordability. Unlike
competitors, we offer: (1) Transparent pricing with no hidden fees, (2) True all-in-one
solution (no need for multiple tools), (3) Exceptional customer support with real
humans, (4) Modern, intuitive interface that requires minimal training, (5) Fast
implementation and onboarding.
Yes! We provide comprehensive training resources including video tutorials,
documentation, live webinars, and one-on-one training sessions. Standard plan customers
receive online training materials and webinars. Premium customers get dedicated
onboarding sessions and ongoing training for new team members.
Basic plan: Email support with 24-hour response time. Standard plan: Priority email
support with 4-hour response time plus live chat during business hours. Premium plan:
24/7 phone, email, and chat support with dedicated account manager and 1-hour response
time. All plans include access to our knowledge base and community forum.
Yes! STHR is highly customizable. You can create custom fields, workflows, approval
processes, and leave policies. Premium plans include advanced customization options like
custom reports, branded employee portals, and workflow automation. Our team can help you
configure the system to match your exact requirements.
We release product updates every 2-4 weeks with bug fixes, performance improvements, and
new features. Major feature releases happen quarterly based on customer feedback. All
updates are automatic—no downtime or manual installation required. We announce new
features via email, in-app notifications, and our changelog.
Still Have Questions?
Our team is here to help. Get in touch and we'll respond within 24 hours.